UPDATE: CRA reports GenAI chatbot scale in the 2026 tax season
In a May 7 CRA release, the agency described heavy usage of its generative AI chatbot as part of tax-season service delivery, framing GenAI as a meaningful client-service channel rather than a small pilot. It also signals additional automation pilots (including CRA-filed returns for some eligible individuals, pending legislation), which is a notable step toward deeper AI-enabled service modernization.
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