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Business & Enterprise Machine Learning20 min reading time

Modernizing and scaling support operations with generative AI on AWS

AWS BlogPublished 8 days ago

AWS demonstrates a generative AI solution to modernize and scale enterprise support operations by automating SOP creation from training videos, guiding ticket resolution with retrieval augmented generation, and optimizing workload distribution to predict SLA risks.

#aws #retrieval-augmented-generation #support-operations #workflow-automation

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