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New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

Hacker News
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New Orleans' Orleans Parish Communication District is testing Carbyne's AI Emergency Call Triage system to handle high volumes of 911 calls by routing non-urgent or related calls to AI agents, freeing human dispatchers for emergencies. The AI assesses calls, provides updates, and transfers urgent cases to humans, aiming to improve response times amid rising call volumes.

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