OpenAI Launches ChatGPT for Financial Services With Built-In Data22m ago Anthropic reveals rogue AI agents hate CAPTCHAs, just like you30m ago Cognition Adds Dioxus Team to Advance Devin Coding Agent31m ago Anthropic Details Disrupted Claude Misuse Across Seven Harm Areas36m ago India’s Pocket FM doubles revenue run rate to $500M as AI powers 93% of audio content40m ago Andrew Tulloch, Poster Child for Out-of-Control AI Spending, Reportedly Quits Meta43m ago OpenAI’s GPT-Live-1 Arrives in the API at $0.05 Per Minute53m ago Wall Street already loves ChatGPT. Now OpenAI is doubling down.54m ago Microsoft patches a record 974 flaws, and two are already under attack56m ago T. Rowe Price Expands Claude Across Investment Teams and Developers1h ago Val Bercovici, Chief AI Officer at WEKA – Interview Series1h ago Ben Jennings on the Bayeux tapestry – cartoon1h ago The latest Avatar: Seven Havens trailer gives us a deeper dive into the characters and story1h ago Agentic AI Is The New Attack Surface: How Can SAP Application Security Teams Repel It?1h ago

OpenAI Launches ChatGPT for Financial Services With Built-In Data22m ago Anthropic reveals rogue AI agents hate CAPTCHAs, just like you30m ago Cognition Adds Dioxus Team to Advance Devin Coding Agent31m ago Anthropic Details Disrupted Claude Misuse Across Seven Harm Areas36m ago India’s Pocket FM doubles revenue run rate to $500M as AI powers 93% of audio content40m ago Andrew Tulloch, Poster Child for Out-of-Control AI Spending, Reportedly Quits Meta43m ago OpenAI’s GPT-Live-1 Arrives in the API at $0.05 Per Minute53m ago Wall Street already loves ChatGPT. Now OpenAI is doubling down.54m ago Microsoft patches a record 974 flaws, and two are already under attack56m ago T. Rowe Price Expands Claude Across Investment Teams and Developers1h ago Val Bercovici, Chief AI Officer at WEKA – Interview Series1h ago Ben Jennings on the Bayeux tapestry – cartoon1h ago The latest Avatar: Seven Havens trailer gives us a deeper dive into the characters and story1h ago Agentic AI Is The New Attack Surface: How Can SAP Application Security Teams Repel It?1h ago

Society & Culture2 min reading time

No, Centrica, customers don’t prefer bots to humans | Letter

The GuardianPublished Jul 27, 2026

A letter criticizes Centrica's claim that most British Gas customers prefer chatbots, arguing that reduced human access is driven by cost-cutting rather than genuine customer preference.

More on this story

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed
Jul 23· The Guardian

#british-gas #centrica #chatbots #chris-o-shea #customer-service

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