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Business & Enterprise AI Research3 min reading time

Verizon cuts 3,000 retail jobs as AI replaces customer service and stores move to franchises

The Next WebPublished Jul 16, 2026

Verizon is cutting about 3,000 retail jobs and transferring 274 corporate stores to independent owners as part of cost-saving measures under CEO Dan Schulman. The company expects AI to replace many customer service roles, aiming to reduce operating expenses by $5 billion by 2026.

#customer-service #dan-schulman #retail-jobs #verizon

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