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Source record / Policy & Regulation

CRA discloses AI use: screening tax returns, not deciding them

The Canada Revenue Agency confirmed to Global News that it uses AI to score every individual and corporate tax return for audit risk, but no automated system makes final decisions on personal files. High-risk returns are routed to human auditors, and CRA staff use internal generative AI tools for drafting and document summarization. The agency also operates an AI chatbot called Charlie for general tax questions.

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