HubSpot tried to feed its AI with customer data. The revolt took four days

HubSpot reversed its decision to use customer data for an AI sales lead tool just four days after announcing it, following strong backlash over consent and data ownership concerns. The company had initially set data sharing to opt-out by default, prompting customers to protest and threaten to switch providers. HubSpot's chief product officer apologized and confirmed future data use will require opt-in consent, highlighting the sensitivity around AI data policies in SaaS.